Since 2006 we have been building and operating VIP programs. You may have known us as Ground CTRL or Wonderful Union. Today we’re Please & Thank You.

We take the whole program: VIP package architecture and pricing, presale and upgrade flows, ticketing integration or direct sale, tour-approved staffing in every market, merch and gifting, and on-site operations show by show. Your team gets one point of contact, one weekly report, and one invoice.

Everything reports live through Backstage, our client portal. Management, business management, and tour accounting can all be in it at once, looking at the same numbers.

Alongside VIP we run Brand Partnerships, matching sponsors to artists in ways that improve the fan experience rather than interrupt it, and Experiential, building album release pop-ups, listening parties, and fan fests for labels and artist teams.

Recent work includes Sabrina Carpenter, Backstreet Boys, Linkin Park, Madonna, and Ashley Cooke. Offices in Sacramento, Los Angeles, New York, Nashville, and Denver.